Contact Us

Our Specialist Lawyers are one form or phone call away.

Use the form below or call us on 020 8617 9630 between 09:30-05:30 Monday to Friday.

 

If you wish to contact us because you have a concern or wish to make a complaint, please read the information about our complaints process below.

 

At Ivy Solicitors, we pride ourselves on providing high-quality legal services to all our clients. Your experience matters to us, so if you are not happy with the service you have received or have any concerns relating to how your matter was handled, please contact us to let us know as soon as possible so that we can address it. You can write to us or send an email to our Director at suna@ivysolicitors.co.uk.

Making a formal complaint:

If you are dissatisfied with the service we have provided, then you have the right to make a complaint. Information on our complaints procedure can be found below.

If you would like to make a complaint regarding the services you have received, you must register an official complaint with us. We then have 8 weeks to investigate the matter and try to resolve it with you. If after 8 weeks you are still dissatisfied, you can then involve the Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.

In normal circumstances, you are required to register a complaint within one year of the matter.  You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. During the 8 weeks, we will listen to what you have to say, investigate it and try to resolve the matter. You can also ask us to review our findings before we come to a conclusion about the matter and give you a final written letter. If after this, you are still dissatisfied you have the right to contact the Legal Ombudsman.

A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of our Firm’s complaints procedure (when we send you our final written letter).

You can contact the Legal Ombudsman in the following ways:

Concerns about our conduct:

If you have concerns about the behaviour or actions of our staff, you may make a complaint to the Solicitors Regulation Authority (SRA). The SRA deals with complaints relating to ethics of how a matter is handled, for example, dishonest conduct, taking or losing money, treating you in an unfair manner or discriminatory way due to personal characteristics, and breaking SRA rules.

To find out more about how the Solicitors Regulation Authority can help you and for information on how to raise your concerns, please visit the following link: https://www.sra.org.uk/consumers/problems/report-solicitor/